Refund and Returns Policy

At Golden Roots Industries, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, you may request a return or refund under the conditions outlined in this policy.

Eligibility for Returns

Products are eligible for return within 7 days of delivery. To qualify, the items must be:

Unworn, unused, and in original condition

With all original tags and packaging intact

Not custom-made or personalized (unless defective)

Non-Returnable Items

Certain items cannot be returned, including:

Customized or personalized dresses

Items damaged due to improper use

Sale or clearance items (unless defective)

How to Request a Return

To request a return, contact our support team within the return window via email info@goldenrootsindustries.com
or call +880 1798-134535. Include your order number and reason for return. Our team will guide you through the process.

Refund Process

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed back to your original payment method within 7–10 business days. Shipping costs are non-refundable, except in cases of defective or incorrect items.

Exchanges

We currently do not offer direct exchanges. To replace an item, please return the original product for a refund and place a new order for the desired item.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately within 48 hours of delivery. We will arrange for a replacement or full refund at no extra cost.

Shipping Returns

Customers are responsible for return shipping unless the item is defective or incorrect. We recommend using a trackable shipping service to ensure the package reaches us safely.

Contact Us

For any questions regarding returns or refunds, contact our team at:
info@goldenrootsindustries.com

📞 +880 1798-134535